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REFUNDS & RETURNS
We generally only accept returns and/or issue refunds if we have made a mistake with your order (i.e. wrong product shipped) as most of the items we sell are brand new or handmade and will not have any flaws but if they do (damaged package, opened package) you will be informed of this up front in the items listing. if a flaw manages to slip past us (which hasn't happened yet in the entire 10 years that we've been in business) we will accept a return or if you decide to go ahead and keep the item (if the item is still operable) we can issue you a refund to offer you a discount on that item but, if you wish to get a full refund the flawed item must be returned to us FIRST before we can issue you a refund. For a flawed item, you will be issued a refund for the purchase price of the item (minus the original shipping & processing fees). If you have to return an item to us because we accidentally sent you the wrong item, we will pay to ship the correct item to you (you will not be charged additional shipping on account of a mistake that we made) AND, you will also be refunded for the shipping you had to pay to send the wrong item back to us as long as you tell the post office to ship using first class (we will not reimburse shipping charges for priority mail) and a receipt must be included with your return to show how much shipping was paid. If you do not include a postage receipt with the return we will be unable to reimburse you the postage that was paid for shipping the item back to us.
PAYMENT INFO:
For all purchases, payment is expected to be made upon placing your order (during the order process). If payment is not received shortly after an order is placed, you will be given 24 hours to pay but until a payment has been made, other paying buyers will be able to purchase those items as your items will not be placed on reserve for you until after a payment is made. If no payment is made or we do not hear back from you within 24 hours, your order will be cancelled.
DO YOU HAVE ANY QUESTIONS?
If you do not fully understand something about an item, please ask as many questions as you would like before making your purchase and allow me (the store's owner) to clarify your concerns. I am here to help you and I want you to have a good shopping experience. If you want to ask me a whole handful of questions then please do, it is NOT an inconvenience for me so please do not feel like you are being a burden if you have several questions! That's what I'm here for and I enjoy offering friendly and personable customer service!
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